Privacy Policy
About This Policy
Effective October 27, 2026. This policy explains what information Idaho Burst Pipe Pros collects when you call us, email us or use this website, and what we do with it. We keep this policy short and plain on purpose. If anything here is unclear, contact us using the details in the last section and we will explain it in simple words. By calling us or using this website, you agree to the handling of your information as described here.
What We Collect
When you call, we collect your name, your phone number, your address or city, and the details you give us about the problem at your property. If you email us, we receive your email address and the contents of your message, including any photos you choose to send.
When you use this website, we may collect basic technical information such as your browser type, the pages you viewed and the time of your visit. We do not ask you to create an account, and this website has no forms that collect your personal details.
How We Use Your Details
We use your details to arrange help from a local pro. That means passing the details of your problem, your address and your phone number to an independent local pro who covers your area, so the pro can call you back or arrange a visit.
We also use your details to answer your questions, to keep a record of your call, and to improve how we handle calls in the future. We will not use your details to send marketing messages unless you have clearly asked us to.
Sharing With The Pro Who Helps You
We share your details with the independent local pro who is asked to help you, and only with the details that pro needs: your name, phone number, address and a description of the problem. The pro is a separate, independent business. How that pro handles your details after receiving them is covered by the pro's own privacy practices, and the pro is responsible for its own handling of your information.
We may also share information when the law requires it, or when it is needed to protect people's safety or property. Apart from these cases, we do not pass your details to outside companies.
Calls And Recordings
Calls to our phone line may be recorded for quality and training purposes. Recordings help us check that details were taken down correctly and that callers were treated fairly. If you do not want a call to be recorded, tell the person who answers at the start of the call and we will note your request.
Cookies And Analytics
This website may use cookies and similar tools to understand how visitors use the site, such as which pages are read most often. These tools collect general usage information rather than your name or address. You can block or delete cookies in your browser settings at any time. Blocking cookies will not stop you from reading this website or calling us.
We Do Not Sell Your Data
We do not sell your personal information. We do not rent it, trade it or pass it to marketing lists. Your details are shared only as described in this policy: with the local pro asked to help you, with service providers who help us run our phone line and website, and when the law requires it.
How Long We Keep Your Details
We keep call records and emails only for as long as we reasonably need them to handle your request, deal with any follow-up questions and meet our record-keeping duties. When details are no longer needed, we delete them or remove the parts that identify you. You can ask us at any time what details we hold about you, using the contact details below.
Your Choices And Privacy Questions
You can ask us to show you the personal details we hold about you, to correct details that are wrong, or to delete your details where the law allows it. To make a request, or to ask any question about this policy or your privacy, email help@idahoburstpipepros.com or call (800) 555-0100. Our office is at 123 E Main St, Boise, ID 83702. We will reply to privacy requests as promptly as we reasonably can.